Adelaide Translation » FAQ
FAQ
Do you provide "NAATI translation"?
We provide translation by NAATI accredited translators, this is commonly referred to as "NAATI translation" in Australia.
Can I order outside Adelaide?
Yes, we accept orders from around Australia, as well as translation requests from overseas. All translations can be delivered by email.
How much will my translation cost?
The fastest way to get a competitively priced quote is by sending us a copy of your documents. Prices will depend on the legibility, technicality, layout, language and type of document received.
What are the payment options?
We accept credit card payment and bank transfer or bank deposit. We do not accept any other forms of payment. The payment instructions will be included in the quote email once your send your documents for review.
When can I receive a hard copy for the translation?
The exact date and time of when you will receive the hard copy depends on a few factors, including Australia Post (regular / express) postage service times. The sooner we start the translation, the sooner it can be delivered (both ecopy and hard copy if postage option chosen).
Do you have an office I can visit?
No, we do not have a walk-in office and the business is conducted online only, as more than 99% of the translation services can be delivered online, allowing us more time to service our customers.
Is it possible to come to your office to have a same-day service?
No, that is not possible as we do not have walk-in offices. However, we offer express translation services if you are in a rush, and we can express-post your documents if hard copy is required.
What time does your office open?
Monday - Friday (9am-5pm)
Saturday - Sunday (Limited email support)
Saturday - Sunday (Limited email support)
My credit card was rejected during payment, what can I do?
Check there is sufficient funds in your bank account, or if you have exceeded your daily spend, or if you have exceeded a payment limit.
We can also provide banking details for bank transfers. Just request for it via email from the last email correspondence.
We can also provide banking details for bank transfers. Just request for it via email from the last email correspondence.
Can I review the certified translations before post?
Yes, we do provide the customers an opportunity to review the certified translations before post. However, not all change requests may be accepted by the assigned NAATI accredited translator.
Can you certify translations that I provide?
No, we are not able to do that.
I would like to change something in the translation, what can I do?
You need to email us all change requests, for a proper record of the requests in writing.
I'm worried about the spelling of names, how can you help?
Please provide all official spelling of names applicable in the document(s), for the languages where spellings can be ambiguous right before or right after payment. This applies for languages such as Farsi, Greek, Hindi, Urdu, Punjabi, Russian, Ukrainian, Japanese, Korean and Thai.
Can I get a quote if the documents aren't ready?
You may get a quote depending on the information we receive via email; these type of submission is usually treated in low priority amongst other requests where clients already have final document(s) and are ready to proceed.
Do you offer non-English translation pairs?
Yes, we do provide non-English translation pairs, by using multiple translators or translators who are specialised in multiple languages.
Examples of European-Asian translation pairs we provide include:
Examples of European-Asian translation pairs we provide include:
- Vietnamese to Chinese translation
- Vietnamese to French translation
- German to Chinese translation
- German to Korean translation
- German to Indonesian translation
- Spanish to Chinese translation
- Spanish to Korean translation
- Spanish to Thai translation
- Chinese to Thai translation
- Chinese to Hindi translation
- Chinese to Indonesian translation
- Chinese to German translation
- Chinese to Farsi translation
- French to Korean translation
- French to Chinese translation
- French to Indonesian translation
- Portuguese to Spanish translation
- Portuguese to German translation
- Portuguese to Italian translation
Do you offer internship positions?
We do no have internship positions available, but if you're a professionally certified / trained translator who is working full-time with 5 years or more experience, you may send your resume through the email on our contact page.